This would have been a five star experience if they hadn’t given the handicapped accessible room I booked to someone else then told me there were no resolutions as all accessible rooms were booked. If the phone was not safe in the lock box I should have been notified up front. I called the many of the hotel phone number requesting that someone call me back at my husband's phone number.
I am a 74-year-old woman who can't afford to lose or replace her phone. I had to pay an unbudgeted $55 for a taxi. While sitting in the lobby waiting for an answer as to what happened to the phone, I missed my charter bus to the airport. At 5AM no one at the front desk could locate or even care that t was missing. I called to check on the phone and it seemed to have disappeared. I waited for about 20 minutes then went to my room to pack as I was scheduled to leave at 5 am. He took my Samsung cell phone and locked it in one of the chargers. The front desk manager said there was a wall mounted charger station in a room off the side of the front desk. On20 December at 8 pm I went to the front desk to inquire about the availability of a phone charger.
I was staying at the Beau Rivage from 17-21 December 2022.
